Shipping Policy

Privacy Policy – Ruby & Rose

At Ruby & Rose, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or make a purchase from our website.

PERSONAL INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device, including:

  • Browser type

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages viewed

  • Products you browse

  • Referral websites

  • Interaction with our website

When you place an order, we collect information necessary to process your purchase, including:

  • Full name

  • Billing and shipping address

  • Payment information

  • Email address

  • Phone number

Throughout this Privacy Policy, we refer to this information as "Personal Information."

HOW WE USE YOUR INFORMATION

We use your Personal Information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Prevent fraud and improve website security

  • Improve our products and shopping experience

  • Send promotional emails and marketing communications (only when permitted by law)

SHARING YOUR INFORMATION

We only share your Personal Information with trusted third-party service providers who help us operate our business, including:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting providers

  • Marketing and analytics services

These providers only receive the information necessary to perform their services and are required to protect your information.

We may also disclose information when required by law or to protect our legal rights.

COOKIES

Ruby & Rose uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep products in your shopping cart

  • Understand website traffic

  • Improve website performance

  • Deliver relevant advertising

You can disable cookies through your browser settings at any time, although some website features may no longer function correctly.

MARKETING COMMUNICATIONS

If you subscribe to our newsletter or provide your email during checkout, we may occasionally send you updates about new collections, promotions, and company news.

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in every email.

DATA RETENTION

We retain your order information for our business records unless you request that we delete your Personal Information, where permitted by applicable law.

YOUR RIGHTS

Depending on your country or state of residence, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain processing activities

  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

DATA SECURITY

We take appropriate technical and organizational measures to protect your Personal Information from unauthorized access, misuse, disclosure, or loss.

While no online transmission is completely secure, we continuously work to safeguard your information using industry-standard security practices.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be published on this page.

CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Ruby & Rose

📧 info@rubyandrose.com

Our customer support team will be happy to assist you.