Shipping Policy

SHIPPING POLICY

Shipping Policy – Ruby & Rose

At Ruby & Rose, we are committed to providing fast and reliable shipping to all our customers. This shipping policy outlines delivery times, costs, and procedures to ensure the best possible shopping experience.

DELIVERY TIMES

We strive to ship all orders within 24 to 72 hours of purchase confirmation. Once shipped, orders typically arrive within 5 to 14 business days. Delivery times may vary depending on factors such as:

  • Weather conditions

  • High demand periods (e.g., holidays)

  • Customs procedures (if applicable)

FREE SHIPPING

At Ruby & Rose, shipping is free for all orders. Regardless of order amount or your location, you will not pay any shipping fees. This is part of our commitment to making your shopping experience as simple and enjoyable as possible.

SHIPPING METHOD

All orders are shipped directly from our supplier. This approach allows us to minimize processing times and ensure you receive your products as quickly as possible. It also enables us to maintain strict quality control over every item shipped.

ORDER PROCESSING

  • Once your order is placed, you will receive a confirmation email with all purchase details.

  • Orders are processed and shipped within 24 to 72 hours.

  • When your order ships, you will receive an email with a tracking number so you can easily monitor your package.

ORDER TRACKING

Ruby & Rose provides tracking information for all orders. The tracking number sent by email will allow you to follow your order's progress via our website. That way, you’ll know exactly where your package is and when it will arrive.

QUESTIONS AND SUPPORT

If you have any questions about your order or our shipping policy, our customer service team is here to help. You can contact us at:

We aim to respond to all inquiries quickly and professionally.

LIMITATIONS AND EXCEPTIONS

While we do our best to meet the estimated delivery times, unforeseen circumstances may sometimes cause delays. These may include:

  • Customs procedures

  • Severe weather conditions

  • Force majeure events

Ruby & Rose is not responsible for such delays, but we appreciate your understanding and patience in these situations.

DELIVERY ADDRESS

It is the customer's responsibility to provide a complete and accurate delivery address at checkout, including house or building number, apartment or unit number where applicable, city, state and ZIP code.

We and our carriers can only deliver to the address exactly as entered on the order. We are not responsible for delays, failed deliveries, returned shipments or lost parcels resulting from an address that is incomplete, incorrect or no longer current.

If a carrier reports an address problem, we will contact you at the email address on your order. Please respond promptly: carriers hold a parcel for a limited period before returning it to the sender.

Where a shipment is returned because the address provided was incomplete or incorrect, return shipping costs and the cost of re-shipping are the customer's responsibility. Where a refund is issued in those circumstances, our original outbound shipping cost may be deducted.

CONCLUSION

Ruby & Rose is dedicated to providing an exceptional online shopping experience, including fast and reliable shipping. By following our shipping policy, we ensure that each customer receives their products as quickly as possible.

For any additional questions or information, feel free to contact us at: support@rubyandrose.us