Privacy Policy

At Ruby & Rose, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Collection of Personal Information

To provide you with the best possible shopping experience, we may collect the following personal information:

First and last name
Shipping and billing address
Email address
Phone number
Payment information

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, and website activity through cookies.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Process payments and prevent fraudulent transactions
Communicate with you regarding your orders
Respond to customer service inquiries
Improve our website, products, and customer experience
Send updates about new collections, promotions, and special offers (where permitted or with your consent)

Sharing Your Personal Information

Ruby & Rose does not sell or rent your personal information.

We may share your information only with trusted third parties when necessary, including:

Payment processing providers
Shipping and logistics partners
Website hosting and technical service providers
When required by applicable law or legal proceedings
To protect the rights, property, or safety of Ruby & Rose, our customers, or others

All third-party partners are required to handle your information securely and only for the services they provide.

Security of Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, misuse, or loss.

Our security measures include:

Secure encryption for payment transactions
Restricted access to customer information
Industry-standard website security practices

While no online system can guarantee complete security, we continuously work to safeguard your information.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Provide customer support
Meet legal, accounting, and tax obligations
Resolve disputes and enforce our policies

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data
Withdraw your consent to marketing communications
Object to or restrict certain types of data processing where applicable

To exercise any of these rights, please contact us using the information below.

Cookies

Ruby & Rose uses cookies and similar technologies to improve your shopping experience.

Cookies help us:

Remember your preferences
Keep items in your shopping cart
Analyze website traffic and performance
Improve website functionality
Provide relevant marketing and advertising

You may disable cookies through your browser settings, although some features of our website may no longer function correctly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page with the revised effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Ruby & Rose

📧 Email: info@rubyandrose.com

We are committed to protecting your privacy and handling your personal information with care, transparency, and security.